In the days since Hurricane Isaias devastated parts of Northwest Florida, Florida Power & Light Company’s (FPL) restoration workforce has worked around the clock to restore power and support communities across some of the storm’s hardest-hit areas.
FPL continues to help its customers in the Panhandle recover, even after it restored service to essentially all 435,000 customers impacted by Hurricane Isaias.
A word from FPL President and CEO Scott Bores
“We know the past several days have been incredibly difficult for our customers and communities across Northwest Florida, and we’re grateful for their patience and support throughout our response. I’m also incredibly thankful for our restoration workforce, first responders, emergency management officials and community partners who worked together when our communities needed us most. Though our restoration is largely complete, we remain focused on getting the lights back on for our last-remaining customers and won’t stop until the job is done.”
Throughout the response, crews have navigated widespread and severe damage, downed trees and debris and other challenging conditions to safely restore power to customers. FPL has also worked closely with local officials to help address critical community needs as the region recovers.
FPL’s response by the numbers
- 84% of FPL’s Northwest Florida customers affected by Isaias (435,000)
- 85%+ of affected customers restored within three days
- 95%+ of affected customers restored within four days, including all critical facilities and schools
- ~17,000 restoration workforce deployed from 29 states
- 2,000+ damaged wooden poles replaced
- Zero storm-hardened poles damaged
- ~140,000 outages avoided through smart grid technology
- ~14x better performance from underground neighborhood lines compared with overhead lines
- 4,500+ customers supported across 15 outage relief sites
Focused on getting every customer’s lights back on
Restoration is now essentially complete, but we know that for customers still without power, the recovery isn’t over. Some customers may have recently reported an outage that is still being assessed, while others may have damage to their home or business that prevents them from safely receiving power. In those cases, a licensed electrician may need to repair customer-owned electrical equipment, such as meter enclosures or weatherheads, before service can safely be restored.
Crews are also responding to new outages caused by storm-related damage and tackling some of the most complex remaining restoration work, which may require extensive tree removal, setting new poles or other significant repairs.
FPL remains laser-focused on restoring every customer who can safely receive power and will continue working until the job is done.
Supporting Northwest Florida’s recovery
FPL and community partners are connecting customers who have previously qualified for federal assistance programs with more than $2 million in immediate financial assistance to help with utility bills, qualifying electrical repairs and other basic needs.
Through FPL Saving Steps and Care To Share®, customers can apply for up to $3,200 each in bill credits and grants to help make electrical repairs to their homes. Customers can visit: FPL.com/Assistance.
How to reach us:
- Media line: 561-694-4442
- Media.Relations@FPL.com
- X Media: @FPL_Newsroom
- X and Instagram: @insidefpl
- TikTok: @floridapowerandlight
- Facebook: @fplconnect
- YouTube: @fpl
About Florida Power & Light Company
Florida Power & Light Company is America's largest electric utility, delivering reliable power to more than 6 million customer accounts — serving approximately 12 million people across Florida. By leveraging a diverse energy mix, including nuclear, natural gas, solar and battery storage, FPL operates one of the most fuel- and cost-efficient power generation fleets in the U.S. and has earned the ReliabilityOne® National Reliability Award for eight of the last 11 years. FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE), which is one of the largest electric power and energy infrastructure companies in North America and is a leading provider of electricity to American homes and businesses. NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is advancing America's energy future with one of the largest and most diverse portfolios of power generation and infrastructure solutions. For more information about NextEra Energy companies, visit these websites:
FPL and community partners are providing more than $2 million in financial assistance to help Hurricane Isaias-impacted customers with bills, repairs and basic needs.
FPL has restored power to more than 95% of customers impacted by Hurricane Isaias, with crews continuing work in the hardest-hit areas until every customer is restored.
FPL has restored power to more than 85% of customers impacted by Hurricane Isaias, with restoration essentially complete in six of eight affected counties.