J.D. Power ranks FPL highest in the Southern United States for residential customer satisfaction two years in a row
The ranking marks the third year that the company is honored as top electric utility in the South for Residential Electric Utility Satisfaction
January 4, 2022

JUNO BEACH, Fla. – Florida Power & Light Company received the highest ranking in residential service among large electric utilities in the southern U.S., according to the J.D. Power 2021 Electric Utility Residential Customer Satisfaction StudySM released in December.

J.D. Power’s annual study measures electric utilities based on surveys of their customers. FPL ranked number one in the following study categories: power quality and reliability; price; billing and payment; corporate citizenship; and communications.

“This is a tremendous honor to be named the best utility in the South for the second year in a row,” said Eric Silagy, president and CEO of FPL. “As our customers are still affected by the global pandemic, this honor is a testament to the dedication of our entire team who serve our 5.6 million customers throughout Florida. We’re honored to be recognized by the customers who rely on us to provide them with reliable and clean energy at an affordable cost. We work tirelessly to operate efficiently through long-term planning and cost-saving measures that benefit our customers.”

The 2021 study marks the second year in a row and the third time (the first was in 2016) FPL has achieved the top ranking in its region, which includes electric utilities in 10 southern states with more than 500,000 customers. The study’s rankings are based on survey responses from more than 100,000 utility customers across the country. FPL also received honors scoring highest in customer satisfaction with business electric service in the South among large utilities in the J.D. Power 2021 Electric Utility Business Customer Satisfaction Study. 

Florida Power & Light Company 

Florida Power & Light Company is the largest vertically integrated rate-regulated electric utility in the U.S. as measured by retail electricity produced and sold. The company serves more than 5.6 million customer accounts supporting more than 11 million residents across Florida with clean, reliable and affordable electricity. FPL operates one of the cleanest power generation fleets in the U.S and in 2021 won the ReliabilityOne® National Reliability Excellence Award for the sixth time in the last seven years. The company was recognized in 2020 as one of the most trusted U.S. electric utilities by Escalent for the seventh consecutive year. FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, corporate responsibility, ethics and compliance, and diversity.  NextEra Energy is ranked No. 1 in the electric and gas utilities industry in Fortune’s 2021 list of “World’s Most Admired Companies” and recognized on Fortune’s 2021 list of companies that “Change the World.” NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world’s largest generator of renewable energy from the wind and sun and a world leader in battery storage. For more information about NextEra Energy companies, visit these websites: www.NextEraEnergy.com, www.FPL.com, www.NextEraEnergyResources.com