Florida Power & Light Company (FPL) has restored power to essentially all customers in Bay, Washington, Holmes, Walton and Jackson counties, with restoration in Okaloosa County on track to be completed by end of day Monday. The company revised its estimate for Santa Rosa and Escambia counties, with most coming back on Monday, and the remaining customers in the hardest hit portions of the counties coming online Tuesday.
“As we continued our damage assessments in the hardest hit areas of the region, we discovered the tree damage to our system was much more severe and widespread than our initial estimates showed. We’ve also seen trees on lines and broken and leaning poles that will require more extensive and complex work,” said Scott Bores, president and CEO of FPL. “We remain laser focused on the task at hand. We’re working around the clock, and we won’t stop until the job is done and everyone is back on.”
Of all 435,000 FPL customers impacted by Hurricane Isaias, the company now expects 85% will be restored by end of day Monday, including all schools, hospitals and critical facilities. This is a revision of the company’s initial estimate of 95%.
As of 10 p.m. CDT, FPL has restored power to more than 70% of customers impacted by Hurricane Isaias. The company's investments in grid resilience have aided restoration efforts, including:
- Smart grid technology, which avoided more than 130,000 outages.
- Underground power lines, which performed more than eight times better than overhead lines, according to initial forensics.
Restoration estimates: We understand that our customers need timely and accurate information to make decisions for their families and businesses. We are providing more specific restoration times based on our latest information.
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FPL Estimated Time of Restoration |
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|
Status |
County |
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Essentially restored by end of day, Sunday, Oct. 11* |
Bay, Holmes, Jackson, Washington, Walton |
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Essentially restored by end of day, Monday, Oct. 12* |
Okaloosa, portions of Escambia and Santa Rosa – including all schools and critical infrastructure facilities** |
|
Essentially restored by end of day, |
Remaining, hardest hit portions of Escambia, Santa Rosa** |
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*Except those who cannot safely accept service |
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Even after power is restored, some customers may continue to experience outages or flickers as crews identify and repair additional storm-related damage that was not immediately visible.
Get support:
- Customers without power can visit one of 15 FPL customer outage relief stations across the region for ice, water, answers to restoration-related questions and other assistance.
- Some homes and businesses may have suffered damage that makes them unable to safely accept power.
- Eligible customers may qualify for financial assistance through FPL's Care to Share® program to help offset costs associated with repairing electrical equipment needed to safely receive service.
- Customers can apply for assistance at FPL.com/assistance.
What FPL is doing:
- Deploying nearly 17,000 men and women from 29 states.
- Restoring power as part of its around-the-clock restoration efforts.
- Operating 15 staging and parking sites to position crews, equipment and resources where they’re needed most.
- Leveraging drones and helicopters to assess damage and aid restoration efforts, with 189 completed flights.
- Coordinating with local emergency management officials to clear roads and remove debris, so crews can safely access damaged equipment and restore service.
What customers should do:
- Safety is FPL’s top priority for its crews and customers. Customers should continue to heed warnings from local emergency officials.
- Stay far away from downed power lines, flooding and debris; assume that lines are energized.
- Power interruptions may cause traffic signals to stop working without warning. If you come to an intersection with a non-working traffic signal, Florida law requires that you treat it as a four-way stop.
- If customers encounter dangerous situations such as downed power lines or sparking electrical equipment, they should call 911 or 1-800-4-OUTAGE (1-800-468-8243).
Stay informed:
- Report outages at FPL.com or by calling 1-800-4-OUTAGE (1-800-468-8243).
- Track outages and restoration information at FPL.com/PowerTracker.
- Quickly download the FPL app for on-the-go, instant and secure access to your account by texting the word “App” to MyFPL (69375).
How to reach us:
- Media line: 561-694-4442
- Media.Relations@FPL.com
- X Media: @FPL_Newsroom
- X and Instagram: @insidefpl
- TikTok: @floridapowerandlight
- Facebook: @fplconnect
- YouTube: @fpl
Additional resources:
About Florida Power & Light Company
Florida Power & Light Company is America's largest electric utility, delivering reliable power to more than 6 million customer accounts — serving approximately 12 million people across Florida. By leveraging a diverse energy mix, including nuclear, natural gas, solar and battery storage, FPL operates one of the most fuel- and cost-efficient power generation fleets in the U.S. and has earned the ReliabilityOne® National Reliability Award for eight of the last 11 years. FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE), which is one of the largest electric power and energy infrastructure companies in North America and is a leading provider of electricity to American homes and businesses. NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is advancing America's energy future with one of the largest and most diverse portfolios of power generation and infrastructure solutions. For more information about NextEra Energy companies, visit these websites: