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FPL restores service to more than half a million customers in wake of catastrophic Hurricane Ian, one of the strongest hurricanes to ever make landfall in Florida

Sep 29, 2022

JUNO BEACH, Fla. – Working throughout the night and into the morning, Florida Power & Light Company (FPL) has restored power to more than half a million customers even as Ian continues its destructive path through the state.

One of the strongest hurricanes to ever make landfall in Florida, Ian remains a threat to millions of Floridians after barreling ashore Wednesday afternoon near Fort Myers as a catastrophic, high-end Category 4 storm packing sustained winds of 150 mph, torrential rain, unprecedented storm surge and tornadoes.

FPL’s restoration workforce has increased to more than 20,000 men and women, including mutual assistance from 30 states, and is working around the clock to restore power to customers.

As FPL begins assessing the far-reaching damage, the company anticipates some customers will face prolonged outages because portions of the electric system in Southwest Florida will need to be rebuilt rather than repaired.

"Hurricane Ian has forever altered the lives of so many of our fellow Floridians and we recognize the road to recovery will be long and challenging," said Eric Silagy, chairman and CEO of FPL. “We understand how difficult it is to be without power and our dedicated men and women will continue to work around the clock until every customer’s electricity is back on. That said, the catastrophic nature of this storm means that we may need to rebuild parts of our system in Southwest Florida, which will take time.”

Damage assessment teams have already begun fanning out across FPL’s service area, including dozens of drone teams scheduled to conduct numerous drone flights. Quickly putting eyes on damage enables FPL to send the right crews and the right equipment to the right places to restore power safely and as quickly as possible.  

FPL has mobilized 37 staging, parking and processing sites around the state to strategically position personnel and equipment to begin restoring power as soon as it is safe to do so. FPL also has specialized crews working to clear downed trees, debris and other damage to allow lineworkers to gain access and restore service or, in some cases, begin the rebuilding process. While FPL works to restore power safely and as quickly as possible, some homes and businesses may have suffered damage that makes them unable to safely accept power.

Immediately after a storm, FPL knows if main power lines have been damaged. If customers believe their power is out for this reason, there is no need to contact FPL. Customers should call 911 or FPL at 1-800-4OUTAGE (1-800-468-8243) only to report dangerous situations such as downed power lines or sparking electrical equipment. Customers can report an outage at FPL.com/Outage or on the FPL app.

In the wake of a hurricane, FPL knows customers need as much information as possible in order to make decisions for their families. Every hurricane is different, but FPL’s goal is to provide customers more accurate information faster than ever before. Outside of Southwest Florida, FPL will aim to provide its best estimates for when restoration will be completed for 95% of FPL customers affected by the storm in an area approximately 24 hours after the storm has cleared that area. This is the time the company needs to assess damage and determine the right crews and right equipment to respond.

What FPL is doing

As it’s safe to do so, FPL will continue restoring power outages caused by Hurricane Ian:

  • FPL’s restoration workforce is actively responding to outages caused by the destructive storm that is still ravaging parts of Florida.
  • More than 20,000 restoration personnel, as well as the necessary supplies and equipment, are already dedicated to the effort.
  • The company is operating 37 staging, parking and processing sites to help speed restoration.
  • FPL is focused on restoring power safely and as quickly as possible, and the company is asking customers to make safety their top priority as well.

Additional resources  

Customers can download the FPL app for on-the-go, instant and secure access to their accounts. Customers can report or get the latest information on an outage. The app is available for download in the iOS App Store and Google Play. To quickly download the FPL app, text the word “App” to MyFPL (69375). Customers also can sign up for storm updates by texting the word “Join” to MyFPL (69375).  

How to stay informed  

FPL communicates restoration information to customers frequently through the news media and the following resources:   


Florida Power & Light Company

As America’s largest electric utility, Florida Power & Light Company serves more customers and sells more power than any other utility, providing clean, affordable, reliable electricity to approximately 5.8 million accounts, or more than 12 million people. FPL operates one of the cleanest power generation fleets in the U.S. and in 2021 won the ReliabilityOne® National Reliability Award for the sixth time in the last seven years. The company received the top ranking in the southern U.S. among large electric providers, according to J.D. Power’s 2021 Electric Utility Residential Customer Satisfaction StudySM and 2021 Electric Utility Business Customer Satisfaction StudySM. The company was also recognized in 2020 as one of the most trusted U.S. electric utilities by Escalent for the seventh consecutive year. FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, corporate responsibility, ethics and compliance, and diversity.  NextEra Energy is ranked No. 1 in the electric and gas utilities industry in Fortune’s 2022 list of “World’s Most Admired Companies” and recognized on Fortune’s 2021 list of companies that “Change the World.” NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world’s largest generator of renewable energy from the wind and sun and a world leader in battery storage. For more information about NextEra Energy companies, visit these websites: www.NextEraEnergy.com, www.FPL.com, www.NextEraEnergyResources.com.


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