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FPL delivers record-setting year for providing reliable service; customers see nearly 40% improvement since 2006

- FPL’s best-ever electric service reliability in 2020 in part due to smart devices, which help prevent and shorten outages

- Company continues to strengthen and modernize the energy grid

Mar 1, 2021

JUNO BEACH, Fla. – Florida Power & Light Company (FPL) provided its customers with the most reliable service in the company’s history in 2020, continuing a trend in which FPL has improved reliability by nearly 40% since 2006.

FPL’s annual reliability report, filed today with the Florida Public Service Commission, shows that key industry metrics the company uses to track its electric service were better than ever before in 2020, including the average amount of time an FPL customer experienced an outage; the average number of outages; and the average number of momentary interruptions or flickers. The best-ever performance is due in large part to the company’s continuing investments to make the energy grid stronger, smarter and more storm-resilient.

Gulf Power, a division of FPL that serves customers in Northwest Florida, also filed a reliability report today that shows its best-ever reliability in 2020 and a 50% improvement since FPL acquired it in 2019.

“At a time when our customers are depending on us more than ever because of the pandemic, they are experiencing fewer outages and flickers lasting less time than ever before because of the improvements we continue to make,” said Eric Silagy, president and CEO of FPL. “And we are never satisfied, so we will continue enhancing our system and using emerging technology to find new ways to deliver cleaner and more reliable energy to more than 11 million Floridians from Miami to Pensacola; all while keeping bills well below the national average.”

FPL has made significant investments since 2006 to improve the energy grid and provide outstanding service reliability to its customers. In 2020, for the fifth time in six years, FPL was awarded the ReliabilityOne® National Reliability Excellence Award, presented by PA Consulting to the regional-award recipient that has demonstrated sustained leadership, innovation and achievement in the area of electric reliability.

“We know our customers depend on us more than ever to deliver reliable electricity,” said FPL Senior Vice President of Power Delivery Manny Miranda. “That’s why we work hard every day to continually improve our system in ways that will benefit customers.”

Florida Power & Light Company
Florida Power & Light Company is the largest energy company in the U.S. as measured by retail electricity produced and sold. The company serves more than 5.6 million customer accounts supporting more than 11 million residents across Florida with clean, reliable and affordable electricity. FPL operates one of the cleanest power generation fleets in the U.S and in 2020 won the ReliabilityOne® National Reliability Excellence Award, presented by PA Consulting, for the fifth time in the last six years. The company was recognized in 2020 as one of the most trusted U.S. electric utilities by Escalent for the seventh consecutive year. FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, ethics and diversity, and has been ranked No. 1 in the electric and gas utilities industry in Fortune’s 2020 list of “World’s Most Admired Companies.” NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world’s largest generator of renewable energy from the wind and sun and a world leader in battery storage. For more information about NextEra Energy companies, visit these websites: www.NextEraEnergy.com, www.FPL.com, www.GulfPower.com, www.NextEraEnergyResources.com.

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