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Florida Power & Light Company Wins National Award for Electric Reliability Excellence in the U.S. for Third Time in Four Years

Continued investments to build a stronger and smarter energy grid lead to national recognition for reliability excellence and innovation

Nov 29, 2018

SCOTTSDALE, Ariz. -- Florida Power & Light Company (FPL) today announced that it has been named the winner of the 2018 ReliabilityOne™ National Reliability Excellence Award presented by PA Consulting. This is the third time in four years that the company has received the national award for its service reliability to its nearly 5 million customer accounts.

"We are once again honored to receive this prestigious national award for most reliable energy company in the U.S.," said Eric Silagy, president and CEO for FPL. "This award reflects the unwavering commitment of our employees to deliver reliable electricity that customers can count on in good weather and bad at an affordable price. Since 2006, we have invested more than $3 billion to make our grid stronger, smarter and more storm-resilient. These investments have benefitted our customers by improving our service reliability by 30 percent during the past seven years and restoring power faster after severe weather strikes."

After the historic storm seasons of 2004 and 2005, FPL continues to make investments to the grid to enhance customer reliability:

  • Inspected all 1.2 million power poles and began the next 8-year inspection cycle
  • Trimmed vegetation and trees – among the leading causes of power outages – from more than 15,000 miles of power lines each year
  • Hardened or undergrounded 43 percent of main power lines, including those that serve critical and community facilities
  • Installed more than 103,000 smart grid devices that help reduce or prevent power interruptions

The ReliabilityOne™ National Reliability Award is given to the regional award recipient that has demonstrated sustained leadership, innovation and achievement in the area of electric reliability. The selection criteria for the ReliabilityOne™ National Reliability Award are both quantitative and qualitative including:

  • Superior regional performance
  • Sustained performance over time
  • Improved performance over time
  • Leadership in outage data collection and reporting systems, processes, procedures and controls organizational and cultural focus on reliability
  • Communication, planning, preparation, and response to major outage events
  • Contributions to regional system security and reliability

“Since 2000, PA Consulting’s ReliabilityOne™ program has pushed electric utilities providers to new heights of reliability,” said Gregg Edeson, PA Consulting’s ReliabilityOne™ Program Director. “This year, we once again showcase top industry leaders. The PA Consulting team applauds Florida Power & Light Company for continuing to move the needle forward.”

The ReliabilityOne™ award is given annually to utilities that have excelled in delivering reliable electric service to their customers. All utilities operating electric delivery networks in North America are eligible for consideration for the ReliabilityOne™ award. Selection of provisional recipients is based primarily on system reliability statistics that measure the frequency and duration of customer outages. After provisional recipients are selected, each company undergoes an on-site certification process, which provides an independent review and confirmation of the policies, processes and systems used to collect, analyze and report a company's reliability results.

To qualify for the ReliabilityOne™ Award, a utility must first earn its area regional award. FPL has earned the Outstanding Reliability Performance – Southeast Region award for the last five consecutive years.

FPL also earned the ReliabilityOne™ Award for the 2018 Outstanding Response to a Major Outage Event. This award is presented to a ReliabilityOne™ recipient in recognition of outstanding restoration efforts during major events that have greatly impacted the electric distribution infrastructure and the customers it serves. The award recognizes the commitment of the utility and its employees to restoring service to its customers, despite the onerous and extremely difficult conditions that storms and major events place as challenges. Success is driven by a team effort that involved all stakeholders, internal and external, with the sole objective of restoring service while working safely.

Florida Power & Light Company

Florida Power & Light Company is the third-largest electric company in the United States, serving nearly 5 million customer accounts or an estimated 10 million+ people across nearly half of the state of Florida. FPL's typical 1,000-kWh residential customer bill is approximately 30 percent lower than the latest national average and among the lowest in the U.S. FPL's service reliability is better than 99.98 percent, and its highly fuel-efficient power plant fleet is one of the cleanest among all electric companies nationwide. The company was recognized in 2017 as one of the most trusted U.S. electric utilities by Market Strategies International for the fourth consecutive year. A leading Florida employer with approximately 8,700 employees, FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, ethics and diversity, and has been ranked No. 1 in the electric and gas utilities industry in Fortune's 2018 list of "World's Most Admired Companies." NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world's largest generator of renewable energy from the wind and sun. For more information about NextEra Energy companies, visit these websites: www.NextEraEnergy.com, www.FPL.com, www.NextEraEnergyResources.com.

About PA Consulting

An innovation and transformation consultancy, we believe in the power of ingenuity to build a positive human future in a technology-driven world. As strategies, technologies and innovation collide, we turn complexity into opportunity. Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 2,600 specialists in consumer, defense and security, energy and utilities, financial services, government, healthcare, life sciences, manufacturing, and transport, travel and logistics. And we operate globally from offices across the Americas, Europe, the Nordics and the Gulf. PA. Bringing Ingenuity to Life. For more information about PA Consulting, visit www.paconsulting.com.

PA’s ReliabilityOne™ awards are presented to electric utilities providing their customers with the highest levels of reliability in the industry. PA’s ReliabilityOne™ study is based on standard industry reliability statistics that measure the frequency and duration of electric power outages and has been analyzing electric utility performance since 1987. For more information about PA Consulting, visit www.paconsulting.com/energy.


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