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FPL recognized for exceptional customer service

Oct 8, 2008

Juno Beach, Fla. For the fifth consecutive year, Florida Power & Light Company (FPL) has received the prestigious ServiceOne Award, an honor presented annually to recognize utilities that have provided exceptional customer service.

The award is presented by PA Consulting Group, a worldwide management, systems and technology consulting firm. It is based on criteria that cover nearly all of the functional areas within customer service for a typical North American utility, including the contact center, billing, payment, credit and collections, meter reading and safety. 

“The customers of this year’s ServiceOne Award recipients are fortunate to be served by utilities that are not satisfied with the status quo and accept the more difficult commitment of achieving the highest levels of customer service quality,” said Mike Hormell, PA’s ServiceOne program director.  “By taking this challenge seriously and raising the bar for service performance, FPL has created tremendous benefit for customers at home and across the industry.”

FPL’s Customer Care Center also received a ServiceOne Functional Achievement Award, which is presented to recognize outstanding performance within a specific area of customer service.  FPL’s Customer Care Center was honored for demonstrating best practices and excellence in service and safety.

“We are committed to providing our customers with affordable, reliable energy solutions now and in the future,” said Marlene Santos, FPL’s vice president of customer service. “In today’s difficult economy, we are helping customers with energy efficiency information and programs such as budget billing. At the same time, we are investing in technology such as advanced meters that will give our customers more information and control over their usage in the future.”

For more information about FPL’s customer service and industry-leading energy efficiency programs, visit www.FPL.com.

About Florida Power & Light Company

Florida Power & Light Company is a subsidiary of FPL Group, Inc. (NYSE:FPL), nationally known as a high quality, efficient and customer-driven organization focused on energy-related products and services.  With annual revenues of over $15 billion and a growing presence in 27 states, FPL Group is widely recognized as one of the country's premier power companies. Florida Power & Light Company serves 4.5 million customer accounts in Florida.  FPL Energy, LLC, FPL Group's competitive energy subsidiary, is a leader in producing electricity from clean and renewable fuels. Additional information is available on the Internet at www.FPL.com, www.FPLGroup.com and www.FPLEnergy.com.

About PA Consulting Group

PA Consulting Group is a leading management, systems and technology consulting firm.  Operating worldwide in more than 35 countries, PA draws on the knowledge and experience of 3,000 people, whose skills extend from the initial generation of ideas, insights and solutions all the way through to detailed implementation.  This benefits-driven approach is founded on our strength in innovation, our responsiveness to our clients’ needs, and our unyielding focus on delivery.  All of our work and support is based on deep sector insight and expertise, and we work across the private and public sectors, with particular strengths in energy, financial services, life sciences & healthcare, government & public services, manufacturing, defense and telecommunications.

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