Go to FPL Homepage

News Releases

FPL makes account management and outage reporting easier from mobile devices

FPL.com optimized as a one-stop-destination for customers to view their account, pay bills, report and receive outage information

Oct 8, 2013

JUNO BEACH, Fla., Oct. 8, 2013 /PRNewswire/ -- Florida Power & Light Company has made it easier for customers to visit www.FPL.com from a mobile device to access their account, pay a bill or enroll in E-mail Bill®. Customers also can report a power outage or get the latest information about an outage affecting their home or business with FPL's newly optimized mobile Power Tracker Map, which provides near real-time information to customers who enter an address, city or ZIP code.

(Logo: http://photos.prnewswire.com/prnh/20120301/FL62738LOGO)
(Photo: http://photos.prnewswire.com/prnh/20131008/FL93542

"While we deliver service reliability that is more than 99.98 percent, we know that any power interruption is an inconvenience for customers," said FPL Vice President of Customer Service Marlene Santos. "With FPL.com being more mobile-friendly, it is easier for our customers to quickly access their account and report an outage anytime, from virtually anywhere. We want to offer our customers more convenience with which to manage their accounts and better plan their lives should they lose power."  

The map mirrors the information provided to customers who call FPL's customer care center and is based on data that is updated every 15 minutes, 24 hours a day. Clicking on an outage icon reveals detailed information, including:

  • The time that the outage was reported
  • The number of FPL customers affected by the particular outage
  • The cause of the outage
  • The latest status report on the progress of the restoration
  • The estimated time that power will be restored

Should power be lost, FPL strives to provide customers with an accurate estimate of when it will be restored. This estimate is based on a number of factors, including the cause of the outage, the current availability of restoration crews and equipment, weather conditions, and the complexity of the repair. Throughout the restoration process, FPL may revise a restoration estimate if conditions change or new information arises. 

Outages are caused by a variety of factors, including lightning and animals or vegetation – tree branches, palm fronds and other plants – coming into contact with electrical equipment. For more information about the many challenges to electric service reliability, watch FPL's "Defending the Grid" video.

Florida Power & Light Company
Florida Power & Light Company is the largest rate-regulated electric utility in Florida and serves the third-largest number of customers of any electric utility in the United States. FPL serves approximately 4.6 million customer accounts and is a leading Florida employer with approximately 10,000 employees as of year-end 2012. During the five-year period ended December 31, 2012, the company delivered the best service reliability among Florida investor-owned utilities. As of year-end 2012, its typical residential customer bills are the lowest in Florida, and based on data available in July 2012, are about 26 percent below the national average. A clean energy leader, FPL has one of the lowest emissions profiles and one of the leading energy efficiency programs among utilities nationwide. FPL is a subsidiary of Juno Beach, Fla.-based NextEra Energy, Inc. (NYSE: NEE). For more information, visit www.FPL.com.

SOURCE Florida Power & Light Company

For further information: Florida Power & Light Co., Media Line: 561-694-4442

Facebook Twitter YouTube