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Providing nation’s most reliable service earns FPL national recognition

Company wins ReliabilityOne® National Reliability Award for sixth time in seven years

Nov 18, 2021

JUNO BEACH, Fla. – Continuing to provide its more than 5.6 million customers with the nation’s most reliable energy has once again resulted in Florida Power & Light Company (FPL) receiving the ReliabilityOne® National Reliability Award, presented by PA Consulting, for the sixth time in seven years.

“We are thrilled and humbled to be recognized again as the most reliable energy provider in the nation,” said Eric Silagy, president and CEO of FPL. “Winning this prestigious award six of the last seven years is a remarkable accomplishment and a testament to our employees’ teamwork and unwavering dedication to our customers and our communities, even in the face of the challenges all of us have endured throughout the last 18 months. We understand the importance of the critical service we provide, which is why everything we do is aimed at providing clean, affordable and reliable electricity to the more than 5.6 million customers we serve across Florida who depend on us each day. Following the devastating 2004 and 2005 hurricane seasons, our team has worked tirelessly to build the nation’s most intelligent and reliable energy grid. Our customers have benefited from millions of interruptions avoided, faster restorations during severe weather and a more than 40% improvement in service reliability since 2011.”

FPL has invested more than $5 billion to strengthen the energy grid since the historic hurricane seasons of 2004-2005, including:

  • Hardening main power lines that serve critical community facilities and services.
  • Inspecting 100% of distribution power poles and replacing those that no longer meet FPL's industry-leading standards for strength (approximately 150,000 poles inspected annually).
  • Replacing wooden transmission structures with new ones made of steel or concrete; 99% of transmission structures have been replaced and, by 2022, 100% will be steel or concrete.
  • Installing more than 5 million smart meters and 170,000 intelligent devices to help monitor and manage the grid; detect and prevent power outages; and minimize restoration times when outages occur.
  • Maintaining trees and other vegetation along 15,000 miles of power lines each year.

Celebrating sustained leadership, innovation and achievement in energy reliability, the ReliabilityOne® National Reliability Award is decided primarily on statistics that measure frequency and duration of customer outages, along with other criteria measures.

The award is widely regarded in the energy industry as one of the most prestigious honors, reinforcing a company’s commitment to reliable service for its customers.

“For 21 years, the ReliabilityOne® Awards have highlighted outstanding electric utility providers who are focused on resiliently building a more positive future for their customers,” said Gregg Edeson, PA Consulting’s ReliabilityOne® Program Director. “We are pleased to name Florida Power & Light Company as an industry leader for delivering outstanding service and restoration efforts while balancing customer needs and optimizing investments."

In addition to the National Reliability Award, FPL also won PA Consulting’s Outstanding Reliability Performance Award for the Southeast metropolitan region for the eighth consecutive year; the Outstanding Technology & Innovation Award for the fifth time in eight years; and the Outstanding System Resiliency Award for the first time ever.  It also received the Personal Achievement Award for outstanding contribution to reliability. The award went to Joe Suarez, a 40-year FPL employee, who leads the company’s Fleet Services unit. Gulf Power Company, who joined forces with FPL in 2019, also won the Outstanding Reliability Performance Award in the Southeast suburban/rural service area for the second consecutive year.


Florida Power & Light Company
Florida Power & Light Company is the largest vertically integrated rate-regulated electric utility energy company in the U.S. as measured by retail electricity produced and sold. The company serves more than 5.6 million customer accounts supporting more than 11 million residents across Florida with clean, reliable and affordable electricity. FPL operates one of the cleanest power generation fleets in the U.S and in 2020 won the ReliabilityOne® National Reliability Award for the fifth time in the last six years. The company was recognized in 2020 as one of the most trusted U.S. electric utilities by Escalent for the seventh consecutive year. FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, corporate responsibility, ethics and compliance, and diversity. NextEra Energy is ranked No. 1 in the electric and gas utilities industry in Fortune's 2021 list of "World's Most Admired Companies," and recognized on Fortune's 2021 list of companies that "Change the World." NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world's largest generator of renewable energy from the wind and sun and a world leader in battery storage. For more information about NextEra Energy companies, visit these websites: www.NextEraEnergy.com, www.FPL.com,  www.NextEraEnergyResources.com.       

About PA Consulting
We believe in the power of ingenuity to build a positive human future in a technology-driven world. As strategies, technologies and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. An innovation and transformation consultancy, we are 3,300 specialists in consumer and manufacturing, defense and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Netherlands and Nordics. Discover more at  paconsulting.com and connect with PA on LinkedIn and Twitter. PA. Bringing Ingenuity to Life.

PA Consulting’s ReliabilityOne® awards are presented to electric utilities providing their customers with the highest levels of reliability in the industry. PA Consulting’s ReliabilityOne® study is based on standard industry reliability statistics that measure the frequency and duration of electric power outages. ReliabilityOne® participants on average experienced 44% fewer sustained outages, and outages were 55% shorter than the average US investor owned utility. PA Consulting has been analyzing electric utility performance since 1987. For more information about PA Consulting, visit www.paconsulting.com/energy.

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