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Florida Power & Light Company wins ReliabilityOne™ National Reliability Award for fourth time in five years

Continued efforts to strengthen energy grid, coupled with innovative smart grid technology, lead to national recognition for best-in-nation service reliability

Nov 21, 2019

AUSTIN, TX. – Florida Power & Light Company (FPL) today announced that it has won the 2019 ReliabilityOne™ National Reliability Excellence Award presented by PA Consulting. This is the fourth time in five years that the company has received the national award for its service reliability to its more than 5 million customer accounts.

"We are honored to have won the national award for best-in-nation reliability for another consecutive year,” said Eric Silagy, president and CEO of FPL. "Winning this award four out of the last five years is unprecedented for us and reflects our employees’ commitment to deliver affordable, reliable energy to the more than 5 million customers we serve. The men and women of FPL have worked tirelessly since Hurricane Wilma in 2005 to build the nation’s most intelligent and reliable energy grid. Our customers are seeing the benefit: millions of interruptions avoided, faster restorations during hurricanes and severe weather, and a more than 30% increase in day-to-day service reliability over the last decade. I’m pleased that their hard work is getting the recognition it deserves.”

Since the historic storm seasons of 2004 and 2005, FPL continues to make investments to the grid to enhance customer reliability:

  • Hardening more than 50% of main power lines serving critical community facilities and services, such as police and fire stations, hospitals and 911 centers.
  • Installing more than 5 million smart meters and more than 120,000 intelligent devices along the energy grid using advanced technology that helps detect problems and restore service faster if outages occur.
  • Clearing trees and other vegetation – a major cause of power outages – from more than 15,000 miles of power lines annually.
  • Completing one full inspection of the company’s 1.2 million power poles and upgrading or replacing those that no longer meet FPL's standards for strength (approximately 150,000 poles inspected annually). FPL has already started the next 8-year inspection cycle.


In addition, the company began the Storm Secure Underground Program, a three-year pilot project to underground segments of neighborhood power lines to determine cost-effective ways to enhance reliability in good weather and bad.

The ReliabilityOne™ National Reliability Award is given to the regional award recipient that has demonstrated sustained leadership, innovation and achievement in the area of electric reliability. The selection criteria for the ReliabilityOne™ National Reliability Award are both quantitative and qualitative, including:

  • Superior regional performance
  • Sustained performance over time
  • Improved performance over time
  • Leadership in outage data collection and reporting systems, processes, procedures and controls
  • Organizational and cultural focus on reliability
  • Communication, planning, preparation, and response to major outage events
  • Contributions to regional system security and reliability


“For the past 19 years, the ReliabilityOne™ Awards have highlighted outstanding electric utility providers who are building a positive human future in a technology-driven world,” said Gregg Edeson, PA Consulting’s ReliabilityOne™ Program Director. “We are pleased to name Florida Power & Light Company as an industry leader for delivering stellar service and restoration efforts while balancing customer needs and optimizing investments.”

FPL also earned the ReliabilityOne™ Award for Outstanding Technology & Innovation, as well as the Outstanding Reliability Performance Award for the Southeast region.

Florida Power & Light Company

Florida Power & Light Company is the largest energy company in the United States as measured by retail electricity produced and sold, serving more than 5 million customer accounts or an estimated 10 million+ people across the state of Florida. FPL’s typical 1,000-kWh residential customer bill is approximately 30% lower than the latest national average and among the lowest in the U.S. FPL’s service reliability is better than 99.98%, and its highly fuel-efficient power plant fleet is one of the cleanest among all electric companies nationwide. The company was recognized in 2018 as one of the most trusted U.S. electric utilities by Market Strategies International for the fifth consecutive year. A leading Florida employer with approximately 9,100 employees, FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, ethics and diversity, and has been ranked No. 1 in the electric and gas utilities industry in Fortune’s 2019 list of “World’s Most Admired Companies.” NextEra Energy is also the parent company of Gulf Power Company, which serves more than 460,000 customers in eight counties throughout Northwest Florida, and NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world’s largest generator of renewable energy from the wind and sun and a world leader in battery storage. For more information about NextEra Energy companies, visit these websites: www.NextEraEnergy.comwww.FPL.comwww.GulfPower.comwww.NextEraEnergyResources.com.

About PA Consulting

We believe in the power of ingenuity to build a positive human future in a technology-driven world. As strategies, technologies and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. An innovation and transformation consultancy, we are over 3,000 specialists in consumer, defense and security, energy and utilities, financial services, government, healthcare, life sciences, manufacturing, and transport, travel and logistics. We operate globally from offices across the Americas, Europe, the Nordics and the Gulf. PA. Bringing Ingenuity to Life. For more information about PA Consulting, visit www.paconsulting.com.

PA’s ReliabilityOne™ awards are presented to electric utilities providing their customers with the highest levels of reliability in the industry. PA’s ReliabilityOne™ study is based on standard industry reliability statistics that measure the frequency and duration of electric power outages. ReliabilityOne™ participants on average experienced 53% fewer sustained outages, and outages were 41% shorter than the average US investor owned utility. PA has been analyzing electric utility performance since 1987. For more information about PA Consulting, visit www.paconsulting.com/energy.

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